FAQ

VIVID LABS is a forward-thinking company dedicated to creating innovative, high-quality products for the modern concentrate enthusiast. With a commitment to reliability, convenience, and exceptional performance, Vivid Labs focuses on delivering cutting-edge solutions—like the PocketDabber—to enhance your vaping experience.
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The PocketDabber is a portable, discreet concentrate vaporizer designed to streamline your dabbing experience. It uses a compact heating chamber and a rechargeable battery to gently warm your favorite concentrates, producing smooth, flavorful vapor. Simply load your concentrate, adjust any applicable settings, and inhale to enjoy a convenient, on-the-go session.


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Absolutely. The PocketDabber was created with the user experience as the top priority. Its easy loading process, intuitive controls, and minimal maintenance requirements make it an excellent choice, whether you’re new to concentrates or a seasoned enthusiast.
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1. Powering On/Off:
Press the power button 5 times rapidly to turn the device on. Repeat the same action to turn it off when you’re finished.

2. Heating Up:
To begin heating, press and hold the power button. The device will start warming up.

3. Loading Your Concentrate:
Use a small, grain-sized amount of your solid or semi-solid aromatherapy essential oil concentrate. Carefully place it into the bowl once the device has reached the desired temperature.

4. Proper Handling:
Hold the PocketDabber upright while in use. This helps ensure optimal performance and airflow.

5. Replacing the Ceramic Bowl:
Allow the ceramic bowl to cool completely before removing it. Once cooled, you can replace it with a new one if needed.

6. Cleaning:
Once the device has cooled, use the provided alcohol wipes to clean the bowl and mouthpiece, ensuring a fresh and flavorful experience each session.

7. Charging:
Use the provided charger to replenish the battery. For best results, charge the device fully before and after extended periods of use.

Please refer to the USER MANUAL get the most out of your PocketDabber experience.

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The PocketDabber is designed to work with a wide range of solid and semi-solid aromatherapy essential oil concentrates, including wax-like blends, shatters, and live resin-style extractions. For best results, ensure you’re using clean, high-quality aromatherapy essential oil concentrates and follow the device’s recommended loading and heating guidelines.
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Concentrates vaporizers are notoriously hard to clean, this is not the case with the PocketDabber, which uses simple replaceable ceramic heaters making cleaning a breeze.

Regular cleaning helps ensure optimal performance and flavor. Once the device has cooled, remove the ceramic heating bowl using the provided Dab Tool and clean it with isopropyl alcohol to eliminate any residue. You can also replace the ceramic heating bowl with the included spare bowl as necessary, or whenever you notice burned material, to maintain the best possible flavor and experience.

When the bowl is removed, use the provided isopropyl alcohol wipes to clean the sliding lid and the zirconia ceramic insulator, making sure to remove any leftover wax before reassembling the device.
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A full charge typically takes under 1 hours, depending on the charging brick output. For best results and battery health, it’s recommended to let the device fully charge uninterrupted.
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For domestic orders, most packages typically arrive within 2–5 business days, depending on your shipping method and location. Once your order is placed, it generally takes 1–2 business days to process and prepare it for shipment. After your package ships, you’ll receive a tracking number so you can stay updated on its progress. You can also track your order here: ORDER TRACKING

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Yes. If you’re not completely satisfied with your PocketDabber, we encourage you to review our RETURN POLICY for detailed information on eligible returns, exchanges, and refunds. In most cases, you’ll need to initiate a return within the timeframe specified in our policy, and the product should be in its original, unused condition. If you need further guidance, please contact our customer support team for assistance.

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VIVID LABS currently does not offer international shipping. At this time, we only ship within the domestic region, so delivery times vary depending on local carrier services, typically ranging from 2–5 business days. If you have any questions about shipping options, please contact our support team for more information.

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Yes, we welcome inquiries from retailers and those interested in bulk orders. Please visit our Whole Sale Inquiry page.

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